Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) describes how International Vehicles AB, org. No. 559213-3739 (“we”, “our” and “us”), with address Kardanvägen 38, 461 38 Trollhättan, Sweden, addresses personal data.

We protect your personal privacy and are bound to make you feel safe with us processing your personal information. In this Policy, we have gathered information about how we treat the personal data you provided to us in connection with your use of our services and the personal information we otherwise gained access to. Whether you as a customer have used our services in Sweden or in another country, we treat your personal data as a personally responsible person. This implies that we have an obligation to ensure that the processing is conducted in accordance with this Policy and on any applicable personal data legislation.

The policy describes the categories of personal data we treat, the purposes for which we treat the data and the legal basis we support the treatment. We also explain where we have obtained the data, who can access and process them, the principles of thinning, what third parties we may share the personal data with, where your personal data are processed and your rights as registered in the form of right to information, correction and erasure etc. We ask you to read the Policy carefully and familiarise yourself with the content as it is applied in all our processing of personal data.

It may be good for you to keep in mind that this policy applies only to our site, which means that when you link from our site to another site, it is the privacy policy of the other site that applies. We do not accept liability for the processing of your personal information by other websites.

Occasionally, we may need to update or change the Policies. If so, we will inform you in an appropriate manner and ask you to take note of the changes made. The latest version of Policy is always available on our website.

We hope that Policy will answer your questions regarding our processing and the protection of your personal data. If you have further questions or concerns, please feel free to contact us at the above address or via info@ellwee.com.

2. How we process your personal information

This section describes the categories of personal data we treat, the purposes for which we treat them, the treatments that are being performed, the legal basis we support the treatment, and the time during which the data is stored.

2.1 Where do we collect personal information?

We process personal information that you provide to us when you create a user account with us, buy products through our website, initiate a customer service or sign up for our newsletter.

We also process personal information that we collect from our payment service provider (a third party) when you make a purchase with us, personal information we receive from public records and personal data generated when you use our services online such as your IP address and browser settings, etc.

2.2 What personal data do we treat and why?

A. To administer user accounts

Purpose

– In order to create and manage user accounts, including to grant permission to log in to your user account account and provide you with features that make it easier for you to use our services (including placing orders and buying items).

Treatments performed

– Collection and storage of personal data in our operating systems, backup systems and other online storage.

Categories of personal data

– User name.

– Name and surname, address, telephone number and country.

– E-mail address.

– Name of Golf Club.

– Password.

– Date of creation of user account

Legal basis:

For active customers: The processing is necessary for the performance of agreements on the purchase of products from us.

For non-active customers: Interest-weighting. The treatment is based on our legitimate interest in managing user accounts and providing our services.

Storage:

Three (3) years from the creation of your user account or your last purchase after which your user account will be terminated and your information will be unidentified or deleted. If your user account is terminated on your own initiative, your information will be unidentified or deleted within seven (7) days of the request.

B. To handle orders / purchases, etc.

Purpose

– In order to handle your orders / purchases (including sending order confirmations, delivering deliveries, delivering your ordered / purchased items and handling contacts in case of delayed deliveries).

– In order to handle your complaints, complaints and warranty matters regarding ordered / purchased goods.

– In order to be able to process invoicing.

  • In order to establish your ordered orders (by order number or social security number).

– To ensure our operational reliability and our system recovery capabilities.

Treatments performed

– Collection and storage of personal data in our operating systems, backup systems and other online storage.

– Dispatch of order confirmation, notification of delivery and correspondence in case of delayed delivery.

– Transfer of personal data to freight forwarders and transport companies.

Categories of personal data

– Name.

– User name.

– Personal identification number.

– Contact details (such as address, shipping address, e-mail address, phone number and port code).

– Order number.

– Order information, eg. information about ordered goods.

– Customer Type (Private / Business).

– Payment, purchase and order history.

Legal basis: The processing is necessary for the performance of a contract for the purchase of goods from us.

Storage Time: We store your personal information for as long as they are needed to fulfil our agreement with you, but no longer than three (3) years from your last purchase.

C. To handle customer service matters, etc.

Purpose

– To communicate with you and answer the questions you ask us via email, phone, chat service or Facebook.

– To ensure your identity.

– In order to establish your ordered orders (by order number or social security number).

– In order to handle your complaints, complaints and warranty matters regarding ordered / purchased goods.

Treatments performed

– Collection and storage of personal data in our operating systems, backup systems and other online storage.

Categories of personal data

– Name.

– Username and password (for example, for login login support).

– Personal identification number.

– Contact details (such as address, e-mail address and telephone number).

– Order number.

– Order history, such as information about ordered goods.

– Customer Type (Private / Business).

– Photographs that you sent to Customer Service.

– Your correspondence with us.

Legal basis: The treatment is based on our legitimate interest in helping you if you have questions regarding or complaints about purchased goods or problems with the use of our services.

Storage time: We store your personal information only as long as they are required to handle your customer service, but not longer than six months after your case has ended.

D. To market our products and services, etc.

Purpose

– To send direct marketing (such as newsletters) via mail, email, text messages, social media or other similar electronic channels for communication.

– In order to conduct targeted marketing campaigns (such as personal offers, benefits or gifts).

– In order to analyse your shopping habits in order to provide you with relevant information and marketing.

Treatments performed

– Collection and storage of personal data in our operating systems, backup systems and other online storage.

– Transmission of data to third party suppliers for inter alia direct marketing outlets and targeted marketing campaigns.

Categories of personal data

– Name.

– Address.

– E-mail address.

– Purchase and order history.

– Search History

Legal basis: Interest balance. Our legitimate interest in being able to market our products and services and conduct customer surveys.

Storage Time: For Active Customers: We store your personal data for marketing purposes as long as the customer relationship exists or until you request the promotion to expire, but no later than one (1) year after your most recent purchase.

For people who signed up for receipt of newsletters / market outlets: We store your personal data for marketing purposes until you request your marketing to end.

Based on the information we collect about you and your purchases as well as other customers with similar purchasing behaviour, we do an individual-level analysis. The analysis will form the basis of the targeted offers, for example within specific product categories, which you can get.

Please note that as a customer you are always entitled to oppose your data for direct marketing purposes. For more information about your rights, see section 2.4 below.

E. To evaluate, develop and improve our services, etc.

Purpose

– To evaluate the use of, develop and improve our services as well as our website.

– In order to conduct customer surveys.

Treatments performed

– Analyzes in aggregated form of the technical information provided on site visits, for example how our customers use our web pages and other digital channels (including which pages or sections of pages visited, how visitors reach and leave the service, and what searches visitors made on our pages).

Categories of personal data

E. To evaluate, develop and improve our services, etc.

Purpose

– To evaluate the use of, develop and improve our services as well as our website.

– In order to conduct customer surveys.

Treatments performed

– Analyzes in aggregated form of the technical information provided on site visits, for example how our customers use our web pages and other digital channels (including which pages or sections of pages visited, how visitors reach and leave the service, and what searches visitors made on our pages).

Categories of personal data

– Technical information regarding devices used when visiting our site (eg IP address) and statistics on how you interacted with us, ie. how you have used our website. – results from customer or market research including individual customer feedback

E-mail address (for customer inquiries).

Legal basis: Interest balance. The treatment is based on our legitimate interest in being able to evaluate the use of, and improve our services and our website.

Storage time: The technical information about how visitors interact with our site are stored for at most ninety (90) days from the visit.

2.3 Treatment of social security number

To the extent that we treat personal identification numbers without your consent, this will only happen when it is clearly motivated for the purpose, the importance of a secure identification, or any other reasonable reason.

2.4 Direct marketing

We may use your personal information for direct marketing by electronic means if you have previously traded with us or if you have agreed to such marketing. Direct marketing refers to all types of outreach marketing measures, such as email and text messaging. You are free to object to the use of your information for such purposes, and any mail from us for marketing purposes includes the possibility of deregistration, ie. opt-out. If you choose to unsubscribe from continued mailing, we will make a listing in our business system to stop targeting marketing to you.

3. The protection of your personal data

We have taken a number of security measures to ensure that our processing of personal data is done safely and to protect the personal data we treat against unauthorised access, unauthorised use and abuse. For example. is access to the systems in which personal data is stored limited to our employees and service providers who need to reach the data within the scope of their duties. These are also informed of the importance of maintaining the security of personal data. We also continuously monitor our systems to detect vulnerabilities and to protect your personal data.

4. Who we may share your personal information with?

In order to provide our services and send out marketing, we share your personal information with third parties. For this, the following applies.

a) Service providers we use in certain parts of the business, including processing of personal data; We share personal information with these providers for mainly IT operations services (such as data storage, support, maintenance and development), communications services, and marketing services such as customer inquiries and marketing management.

b) Suppliers and partners in transport services, warehousing, delivery planning and delivery information services; We share personal information with these suppliers and partners to deliver your ordered / purchased items.

c) IT security providers; We share personal information with IT security providers when required by law to protect you or our customers and partners or to protect our services.

d) Government authorities (such as the Police, the Tax Agency and other authorities); We share personal data with authorities if we are required to do so by law or in the event of suspected crime.

Most of the third parties that we share personal data with above are in relation to us, so-called. personal data assistants. These may only process the transferred information on our behalf and in accordance with our express instructions. We will only transfer your personal data to such personal information officers for purposes that are consistent with the purposes for which we have collected the data and we ensure through written agreements with the Personal Data Adherents that they undertake to comply with our security requirements and restrictions as well as requirements regarding international data transfer.

Authorities and, in some cases, also companies that we transfer personal data to as described above may be independent personally responsible for the transferred data. When your personal data is transferred to someone who is an independent personally responsible person, we do not control how the data is processed, but the responsibility for this will then be the responsibility of the authority or company to which the transfer was made. that the authority or company is obliged to inform you about its processing of your personal data and to ensure that the processing is legal.

5. Where we process your personal information

We aim to always process your personal information within the EU / EEA, where all our own IT systems are available. However, your personal data may be shared with personal data counsellors either established or stored by themselves or by subcontractors in a non-EU country. In that case, we will take all reasonable legal, organisational and technical measures required to ensure that the level of protection for that treatment corresponds to that within the EU / EEA.

6. Your rights as registered

This section describes the rights you have as registered. You can always make these rights by contacting info@ellwee.com.

6.1 Right of access

If you want information about what personal data we are processing about you, you can request access to the data. The information will then be provided in the form of a registry extract which specifies the personal data we process, the purposes for which we treat them, where the information has been obtained, the third parties to which the data has been transferred and how long the data will be stored. If your request is made electronically, the information will be provided in an electronic format that is widely used, unless you request anything else.

6.2 Right to rectification

You are entitled to receive incorrect information about you rectified without delay. You are also entitled to complete incomplete information.

6.3 The right to erasure

You are entitled to receive your personal information without delay if any of the following occurs:

(a) personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

b) You revoke your consent for a treatment that is based on consent and there is no other legal basis for the treatment;

c) You oppose a treatment that relies on a balance of interest and your reason for opposition is heavier than our legitimate interest;

(d) personal data have been processed illegally;

e) Personal data must be erased in order for us to fulfil a legal obligation.

6.4 The right to limitation of treatment

You are entitled to request that the processing of your personal data be restricted if any of the following options apply:

(a) you contest the correctness of personal data for a time that allows us to check if the information is correct;

b) the processing is illegal and you oppose the deletion of the data and request a restriction of their use;

c) we no longer need personal data for the purpose of the treatment but you need them to determine, enforce or defend legal claims;

d) You have objected to a treatment that relies on a balance of interests and we check if our legitimate reasons weigh heavier than your legitimate reasons.

If treatment has been restricted in accordance with this paragraph, such personal data as limitation of treatment may be treated, except for storage, solely for the purpose of determining, claiming or defending legal claims or for protecting third party rights or reasons that are important general interest of the EU or of an EU Member State.

6.5 The right to object to the processing of personal data for direct marketing

You also have the right to object to the processing of your personal data for direct marketing. This right of objection also includes the analysis of personal data (such as profiling) performed for direct marketing purposes.

6.6 The right to data portability

In cases where our processing of personal data is based on your consent or performance of a contract, you are entitled to request that the information that concerns you and that you provided to us be transferred to another personal data controller. A prerequisite for this is, however, that the transfer is technically possible and can be automated.

6.7 Withdrawal of consent

In cases where our processing of your personal data is based on your consent, you are always entitled to withdraw your consent at any time. Such withdrawal of consent does not affect the legality of treatment made on the basis of your consent before withdrawal. If you revoke your consent, we will no longer process the personal data based on the consent, unless we are legally bound to continue processing them. Should it be that our legal obligations prevent us from deleting your information, we will instead mark them so that they are no longer actively used in our systems.

You can send an e-mail at info@ellwee.com at any time to revoke your consent. We will respond promptly to your request.

6.8 The right to lodge a complaint

If you believe that we are processing your personal information incorrectly, you may, in addition to contacting us, file a complaint with the competent regulatory authority in the country where you reside.

 

7. Use of cookies

This is the Cookie Policy for Ellwee, accessible from https://ellwee.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies, please read “What Are Cookies”

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: info@ellwee.com